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British Airways: 12 days of Christmas strikes hit a million passengers
Up to a million British Airways passengers had their Christmas travel plans thrown into disarray after its cabin crew voted to strike for 12 days through the festive period.
The airline's 13,500 cabin crew - who overwhelmingly backed the strike call - will stop work next Tuesday and remain off until January 2.
The strike is likely to ground almost all of BA's fleet, ruining the pre-booked holidays and family reunions of the estimated one million people scheduled to fly BA this Christmas.
The vast majority of BA flights are likely simply to be cancelled - with passengers facing a fight to make alternative travel arrangements in time.
British Airways said it would offer customers a full refund, or the opportunity to travel at a later date.
It will not, however, offer to pay for passengers to travel on another carrier. And compensation will only be paid after it has been confirmed the flight has been cancelled - something that could be decided at a few days' notice.
The dispute - which would be the first walk out by BA cabin crew in 12 years - centres on a row over changes to working conditions, prompted by the airline's need to slash costs. These include a cut in the number of staff on board each flight, a freeze on pay and less favourable contracts for new staff.
Airline bosses believe the cuts are essential and highlight the fact that cabin service directors at BA already earn ¡ê56,000-a-year long haul and ¡ê52,000 short haul - the highest pay for those jobs in Britain. The majority of its staff earn twice as much as their rivals at Virgin Atlantic.
If the strike does go ahead, the long-term damage to the airline's reputation will be incalculable.
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