【TOEFL】找客服-How to Deal with a Complaint?

【TOEFL】找客服-How to Deal with a Complaint?

哎呀，唱歌要订位，找客服；手机帐单有问题，找客服。生活上各种疑难杂症，找客服就对了。客服人员非常强大，因为【没有「客服」不了的事】！

(Tiffany is answering an online call at her office.)

Tiffany: AMC Phones Customer Service, this is Tiffany speaking.

Caller 1: Yes. I have a question about the new smartphone I bought.

Tiffany: Sure, how can I help you?

Caller 1: Well, sometimes it doesn’t turn on when it should. And at other times, it will freeze while I’m using it.

Tiffany: I’m sorry to hear that, sir. If you take it to one of our stores, they will look at it for you for free. Is there anything else I can help you with?

Caller 1: No, that’s it for today. Thank you, good-bye.

(Tiffany takes another online phone call.)

Caller 2: Hello? Is this AMC Phones?

Tiffany: Yes, this is Tiffany at AMC Phones Customer Service. How may I help you?

Caller 2: I’m having some problems with my smartphone. It occasionally stops working while I’m using it. Also, sometimes when I try to turn it on, it won’t do anything.

Tiffany: I apologize for any trouble this has caused you, miss. We’ve receivedsimilar complaints. I will report your problems to our technicians, and they’ll look into it right away.

Caller 2: Thank you. I’m just really disappointed with this phone, especiallyconsidering how expensive it was to buy.

Tiffany: I understand, miss. Once the problems are solved, we will contact you immediately. May I have your name and phone number?

Caller 2: Sure, thank you so much for doing this.

中文翻译

（蒂芬妮在办公室接听一通线上来电。）

蒂芬妮：这裡是AMC电信客服，我是蒂芬妮。

来电者1：嗯，我对于刚买的新型智慧型手机有个疑问。

蒂芬妮：好的，我可以怎么帮助您？

来电者1：是这样的，有时候它会无法正常启动；而有的时候，我用一用它就当机了。

蒂芬妮：先生，我很抱歉。若您将手机拿到我们任何一间门市，他们会免费帮您检查。请问还有任何我帮得上忙的吗？

来电者1：没有，就这样了。谢谢你，再见。

（蒂芬妮接起另一通线上来电。）

来电者2：喂，是AMC电信吗？

蒂芬妮：是的，我是AMC电信客服的蒂芬妮，我该怎么帮助您呢？

来电者2：我的智慧型手机有些问题。它偶尔在我使用的时候当机；而有时候我要开机，它却一动也不动。

蒂芬妮：很抱歉造成小姐您任何的困扰。我们已经接到类似的客诉；我会呈报您的问题给我们的技术人员，他们会马上仔细检测。

来电者2：谢谢。我真的对这支手机很失望，尤其考量到它的售价又那么高。

蒂芬妮：我了解。一旦问题获得解决，我们会立即与您连络。方便留下您的姓名及电话号码吗？

来电者2：当然！很感谢你的帮忙。

Vocabulary

service  n. 客服中心；服务
Visitors of the museum can ask the service center for help.
博物馆的游客可至客服中心请求协助。

smartphone  n. 智慧型手机
Many people use smartphones now because they are convenient. 
现在很多人使用智慧型手机，因为它们很方便。

occasionally  adv. 偶尔地；偶然地
California is sunny most of the time, but it occasionally rains.
加州大部分的时间都是晴天，偶尔才会下雨。

receive  v. 收到；接到
(receive-received-received)
Sophia received much praise for her beautiful dance in the show.
苏菲亚在表演中优美的舞姿使她收到许多讚美。

technician  n. 技术人员
We called a technician to fix the computers in our office.
我们致电请技术人员修理办公室裡的电脑。

especially  adv. 特别地；尤其地
Adam loves to read, especially in his free time. 
亚当热爱阅读，特别是在他閒暇之际。